A lifelong friendship in the making
What Amy quickly realised was that her customer journey with Shelley had just started to take shape and quickly became the most unexpected advantage of her initial investment. Since Shelley had lived in Melbourne for decades, she quickly became the primary point of contact for Amy during her visits to Melbourne.
“Regardless of my query – property or otherwise, Shelley would act quickly to answer my questions or solve my problems…she was always professional, calm and would respond to me as soon as possible.”
“For example, I asked Shelley how to pay electricity and water bills in Australia, which she replied in great detail; I asked her which places in Melbourne are the most beautiful to visit, and she would tell me how to get there by public transport; she’s also brought me along to various community activities from time to time.
“She has helped me with many big and small things in life. It’s quite funny actually, I remember that I used a skin care product once and woke up the next morning to find my entire face was red and swollen. My very first thought was to call Shelley for help! She came over straight away to check on me and with a bottle of aloe vera gel!
“At the time my son was also having difficulty in high school which left me stressed and often got me down. I often spoke to Shelley during times like that and she always gave me great support, suggesting I surround my son with lots of positive encouragement. My son ended up being accepted into the University of Melbourne and after hearing the good news, Shelley was one of the first to congratulate me and told me that she knew he could do it. Since my initial purchase, Shelley’s company and support have been so important to me…her dedication and sincere care for me has moved me deeply.”
The next step in the investment journey
Amy now has her vision set on an investment plan in Melbourne, mainly because her son is based there for his studies.
“My son is studying in Melbourne and thinking about his future, I would like to buy a property in Melbourne. However, due to my financial situation, I initially thought I should sell my Brisbane apartment to fund the next Melbourne one. Shelley encouraged me to continue to hold onto the Brisbane apartment long term. As for Melbourne, she will help me find a Melbourne investment property that will fit my current budget without having to sell my previous investment.”
A lifelong friendship in the making
What Amy quickly realised was that her customer journey with Shelley had just started to take shape and quickly became the most unexpected advantage of her initial investment. Since Shelley had lived in Melbourne for decades, she quickly became the primary point of contact for Amy during her visits to Melbourne.
“Regardless of my query – property or otherwise, Shelley would act quickly to answer my questions or solve my problems…she was always professional, calm and would respond to me as soon as possible.”
“For example, I asked Shelley how to pay electricity and water bills in Australia, which she replied in great detail; I asked her which places in Melbourne are the most beautiful to visit, and she would tell me how to get there by public transport; she’s also brought me along to various community activities from time to time.
“She has helped me with many big and small things in life. It’s quite funny actually, I remember that I used a skin care product once and woke up the next morning to find my entire face was red and swollen. My very first thought was to call Shelley for help! She came over straight away to check on me and with a bottle of aloe vera gel!
“At the time my son was also having difficulty in high school which left me stressed and often got me down. I often spoke to Shelley during times like that and she always gave me great support, suggesting I surround my son with lots of positive encouragement. My son ended up being accepted into the University of Melbourne and after hearing the good news, Shelley was one of the first to congratulate me and told me that she knew he could do it. Since my initial purchase, Shelley’s company and support have been so important to me…her dedication and sincere care for me has moved me deeply.”
The next step in the investment journey
Amy now has her vision set on an investment plan in Melbourne, mainly because her son is based there for his studies.
“My son is studying in Melbourne and thinking about his future, I would like to buy a property in Melbourne. However, due to my financial situation, I initially thought I should sell my Brisbane apartment to fund the next Melbourne one. Shelley encouraged me to continue to hold onto the Brisbane apartment long term. As for Melbourne, she will help me find a Melbourne investment property that will fit my current budget without having to sell my previous investment.”
