We want to measure our success as a company by the success of our customers. That has been our goal from day one.
Susanne Anderson
Chief Operating Officer
Susanne is one of the three founding Directors of Ironfish and is responsible for overseeing all operational aspects of the business including Finance, IT, HR, Marketing and Customer Services.
Susanne ensures the guiding principle which unites and governs all these functions is to provide the best possible investment experience and consistently promote customer success.
Since 2006, Susanne has enhanced and refined Ironfish management systems to support business growth. She takes great satisfaction from innovating and shaping solutions to fit business and customer needs, as opposed to simply adhering to best practice guidelines.
Under her leadership, Ironfish has developed one of the most sophisticated operational systems in the industry, and was a pioneer in adopting a global, cloud-based CRM system. Susanne takes great pride in feedback that many business processes at Ironfish are more advanced than other much larger organisations.
Prior to Ironfish, Susanne enjoyed a successful career in Property Management and customer relations. She later worked in a business development role for an accountancy firm, after which she joined Ironfish Co-Founders Grant Ryan and Joseph Chou as Business Manager of the Sydney branch of a major Australian property group.
In 2006, the three decided to establish Ironfish together, in order to provide a comprehensive investment platform which would deliver genuine value to investors, developers, partners and staff.
Carving out a niche very early in her career as a dedicated professional, Susanne loves to foster an entrepreneurial spirit within her team.
A self-confessed property addict, Susanne has developed a substantial and diversified portfolio. She continues to encourage both customers and staff to understand the importance of financial security and to start investing in property as early as possible.
While Susanne’s first passion is always the business, she also looks forward to spending some more time away from her desk and enjoying the sunshine in Balmoral with her partner, family and friends. She is also keen to dedicate more time to learning to surf and hopes to graduate from her soft board in the near future.